Some POS systems let you issue payment while others require extra steps on the payment device. Most customers prefer to get a refund via the original payment method. Different POS system might offer the following options: In the case of product refunds, the cashier will have to refund the payment to the customer. Step 3: Process payment & complete return You can read more about the refund without receipts process. If the customer doesn’t have the receipt with them and you cannot find the order in the system, you’ll have to start a return request not associated with any order. When the customer wants to exchange what they brought for another product or the same product in a different size or color, the staff will need to add the new product to cart.
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